Returns & Exchanges
We want you to feel comfortable and confident in your Thinx, which is why we offer a 60-day trial period to ensure you find the perfect fit and flow. If you are not completely satisfied, we provide easy returns and exchanges on all eligible items.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we will track your return as it makes its way back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing